The Volumize Promise

Our treatments are clinically backed—in studies, 94% of men saw their hair loss stop. That’s most guys.

But a small number won’t respond, and we know that uncertainty can be stressful.

So we created The Volumize Promise: a results-backed guarantee for new customers who follow their prescribed plan for 6 months.

If you’ve stuck to the plan and haven’t seen improvement, we’ll refund you. No hassle—just help getting back to good hair days.

Results vary by person.

If you’re new to Volumize and you start a qualifying treatment, you may be able to claim a refund under The Volumize Promise—as long as you meet all the steps below.

Use your prescribed treatment every day for 180 consecutive days.

• Applies only to plans that include Oral Plan, Advance Topic, or both (recommended)
• Must be your first time using a hair loss treatment
• 3, 6, 9 and 12 month plans are eligible, as long as you’ve received six months’ worth of treatment

Complete the required aftercare surveys and consultation:

• Surveys at months 1, 2, 3, 4, 5, and 6 (use the same link each month)
• Calendly consultation with our Aftercare team between days 180–210 (link provided in month 6 survey)
• If you request a remote consult but haven’t uploaded monthly images, your request will be denied

These check-ins help us track progress and support you throughout the six months.

Provide clear, consistent photos so we can fairly assess your results.

Before you start:
• Upload five “before” photos (front, back, top, left, right)

During treatment:
• Upload five photo sets (same angles) every 30 days

Keep lighting, angles, and distance as consistent as possible.

If, after 180 days of consistent use, your hair has worsened, you may be eligible.

• After your Calendly consultation, we’ll submit your refund request for review
• Our treatment specialists will check your photos, survey history, and usage to confirm eligibility

Note: If your hair has stayed the same (no further loss), the treatment is considered successful, and the Promise doesn’t apply.

• New customers only (you haven’t used these treatments before)
• Prescription plans only
• Refunds apply only to the prescription part of the plan
• Refunds are issued to your original payment method

When we say “refund,” we mean a refund of the service associated with your prescription plan.

Our support team is here for you at every step.

Email: info@volumize.co.uk

• Refund window: Requests are accepted only between day 180 and day 210 after your first shipment
• All criteria must be fully met to qualify
• Not sure you qualify? Contact us before starting treatment
• Start date: The Volumize Promise applies to new orders placed after the promotion start date
• Promotion changes: Volumize may end this promotion at any time
• Valid purchases: Only applies to orders made directly on the Volumize website

If you experience any side effects or have questions about the treatment, contact us immediately:

Email: info@volumize.co.uk

Support hours:
Monday – Friday, 9:30 to 17:00

Our services are not intended for medical emergencies. For urgent care, call 111 or 999.